- Assessment
- Planning –
- Steps what we need?
- Create Project
- Collecting Business Information
- Documentation
- Installing
- Planning for CA Service Catalog Implementation – CA Service Management – 17.0 – CA Technologies Documentation
- CA Service Management – Installation order.
- PreRequisites (CA SDM – Preparação e checklist do ambiente)
- Required
- IIS (required if you want to use) TEC602279 – Installing IIS 8 on Windows Server 2012 : The Official Microsoft IIS Site
- .NET framework (required if you want to use IIS)
- PsTools – mirror – Copy to Windows folder and insert into environment variables (path)
- Java JDK 7 – jdk-7u45-windows-x64.exe – Mirror – Requirement for CA PAM
- Optional
- Adobe Acrobat Reader (Documentation) – Adobe Acrobat Reader DC Install for all versions
- Flash player (end user – CMDB) – Adobe Flash Player Install for all versions
- SDM 14.1 Installation – Study your installation
- CA EEM
- CA EEM Install (Video) / or / CA EEM Install – 05 minutes
- CA PAM
- CA SDM
- CA BI – JASPER
- CA Xtraction
- Configuring
- Configuring CA EEM
- Configuring CA PAM – Summary CA Process Automation
- Configuring CA SDM
- Options Manager
- CA SDM – How to Configure request and incidents for end user – ticket type / CA SDM – Como configurar Incidentes e Solicitações para o usuário final – tipo de ticket
- CA SDM Como bloquear alterações no log de atividades
- How start date/time of attached events using open date/time
- Habilitar e Desabilitar caixa de pesquisa para o usuário final – prompt_for_knowledge
- CA SDM – Corretor Ortográfico – spelling – lex_lang
- CA SDM::. Gerenciador de Opções instalação Area_Defaults
- Security
- Loading information
- Configuring Request Incident Problem
- Layout
- Change the Logos
- Change Service Desk information – about.htmpl
- Customs
- Options Manager
- Configuring CA BI (JASPER) – CABI4::. Summary – BOXI for CA SDM
- .
- Testing
- Report & Dashboard
- Training
- Official training – CA Service Desk Manager Learning Paths – CA Technologies
- Custom training – Your own reality based in your business
- GO live
- Hands on
- Maintenance
- next steps….. PDCA
- Keep going and improve the SDM