Took pretty much all evening with several attempts…
I found this tech doc (also below) which I think was the final solution:
Details1. Uninstall the EEM product from program and features 2. Verify that the following folders are removed, if not remove them (paths might be different based on EEM install path selected during install) Default Paths: C:\Program Files\CA\Directory or C:\Program Files (x86)\CA\Directory C:\Program Files\CA\SC\CAPKI or C:\Program Files (x86)\CA\SC\CAPKI C:\Program Files\CA\SC\EmbeddedEntitlementsManager or C:\Program Files (x86)\CA\SC\EmbeddedEntitlementsManager C:\Program Files\CA\SC\iTechnology or C:\Program Files (x86) (x86)\CA\SC\iTechnology 3. Delete the following environment variables of CA Directory and CA iTechnology iGateway DXHOME IGW_LOC 4. Delete the follow registry entries if present: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\<number>\InstallProperties HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\<number>\InstallProperties HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\56FF6DE0CF7111C43A7141D96FA605DE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\6218D44ADA9EB384C94F4BC3318CA374 HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Directory HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Embedded Entitlements Manager HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iGateway HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iTechnology HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0ED6FF65-17FC-4C11-A317-149DF66A50ED} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A44D8126-E9AD-483B-9CF4-B43C13C83A47} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CA Embedded Entitlements Manager HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\iGateway HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DXserver_itechpoz 5. Look for iGateway, Embedded Entitlements Manager, Directory, Dxserver, iTechnology in the entire Registry and delete them if any are found
Pulled from registry compare before and after[HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates] [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Directory] "ETRDIRBASEPATH"="E:\\CA\\Directory\\" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Directory\DXserver] "ETRDIR_UPGRADE_STATUS"="" "DXHOME"="E:\\CA\\Directory\\dxserver\\" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Embedded Entitlements Manager] "Version"="12.6.0.5" "LocationPath"="E:\\CA\\SC\\EmbeddedEntitlementsManager" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iGateway] "ProductCode"="{49309C63-571D-411B-9644-F13429CD1451}" "Version"="4.7.6.0" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iTechnology] [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iTechnology\iGateway] @="" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iTechnology\iGateway\Uninstall] "EIAM"="msiexec.exe /qn /X{49309C63-571D-411B-9644-F13429CD1451}" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared] [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CAPKI] "InstallDir"="C:\\Program Files\\CA\\SC\\CAPKI" "Version"="4.3.9" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CAPKI\Dependencies] "EEMServer"="4.3.9" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CAPKI5] "InstallDir"="C:\\Program Files\\CA\\SC\\CAPKI" "Version"="5.2.2" [HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CAPKI5\Dependencies] "ETRDIR"="5.2.0" "iGateway"="5.2.2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders] "C:\\WINDOWS\\Installer\\{6A2B170C-3657-41AE-AAE3-59F4D1E595B3}\\"="" "C:\\WINDOWS\\Installer\\{49309C63-571D-411B-9644-F13429CD1451}\\"=" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\039ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\settings\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\042BBC26289CBFF478D281F1335C05D3] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\libcurl.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\06427268C6A5F6B48AB65265E556F106] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\Spin.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\079C5EA101C123A429C7D2356CA49AA4] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\139ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\ssld\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1438385DA4F5F7042A398E96338D2E01] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\languages\\Simplified_Chinese\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22F76974E0AA53D4FAD7BDFD6DF6F636] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\languages\\Traditional_Chinese\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\239ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\ssld\\personalities\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\239ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\ssld\\personalities\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\259FF51190BCB814E9E8CF94B01344A8] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\xerces-c_2_6.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29A2698621D5BE847849DDDBAC5539BF] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\igateway.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\30BF91B9A9E54D115AFB000B0D032EAB] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\38DA7FA63426B513593FBB7BD274256D] "36C90394D175B11469441F4392DC4115"="" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\395F6B56C44D7264F92899AA91EA95E8] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\JSponsor.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3C93966EB9513F941A4FABD6E883E401] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\languages\\French\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4BBA86E62B9733A4AA41855F7111E5A3] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\ipthread.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4C55BCD6335150A4F8C9A1DD423004AF] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4D171E3559D34D11481A0000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\unspsc\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4DED6BB126F27D94DB2F5DA2180BFE7C] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\ACE-5.5.10.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\529ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5423300B56734D115AC8000B0D032EAB] "C071B2A67563EA14AA3E954F1D5E593B"="" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\563611BBB85EACC4AA97B503EA4DE935] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\rpXml.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\57D9C8D36F9D72244BF9D025EBAC1996] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\Spin\\baseSpindle.spar" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5A0F33489E1BCF543B8F3AA26C22B6A7] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\languages\\Korean\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5A28DEBDDDCE4DF498F0AC499C163C13] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\iAuthority.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5ACE2230F9FD57B4E96049270F1F6C0C] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\languages\\Brazilian_Portuguese\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5B74C7F03BDA8DF448579420C2267F24] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\languages\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5C745EA4905751747950ED1F050F4F8E] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\spintool.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5FA95C4B5DBD75747816A961C09C69C2] "C071B2A67563EA14AA3E954F1D5E593B"="" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\60A8038E28656D11D991000CF46116B6] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6EE11A7477EA41240B506521C2CD7E12] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\zlib1.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\729ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\access\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7583ACA19D969E94384778D22759A4B3] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\log4cplus.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7BDD06147DBAD4B4582E245CD7FF4EB0] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\libetpki2.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\83326CD903549194FA7406582C50F90B] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\config\\ssld\\javakeystores\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\839ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\democorp\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\87F24D2C5A5B6564480987EB2D50488F] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\libexpat-2.0.1.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8FB800A48479B2D4F8DF27788FB35D03] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\baseSpindle.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\939ADCE352624D1148590000C1101288] "C071B2A67563EA14AA3E954F1D5E593B"="E:\\CA\\Directory\\dxserver\\samples\\dua\\" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9A3837107120FBC4395AADA08ACEE2CF] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\iAuthKeyFile.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A007FABD3A847BF478E1D28438DE1C16] "36C90394D175B11469441F4392DC4115"="E:\\CA\\SC\\iTechnology\\SpinKeyFile.dll"